Privacy Statement

1. Who we are

paper-reset (paper-reset.com) is committed to handling personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. This statement also serves as our Personal Information Collection Statement.

2. What we collect

• Uploaded image files, kept exactly as received. These may show personal data printed or written on the paper, such as a child’s name, class, student number, school and handwriting.
• Information embedded in the files by your phone or camera (EXIF metadata), which can include the device model, the date and time the photo was taken and, if location services were on, where it was taken.
• Basic details of each upload: original file name, file type and size, time received and the language you chose.
• Technical data such as your IP address and browser type, processed in our server logs for security and to prevent abuse.
• If you use our contact and data request form: the details you enter, including your contact information, which we use only to handle your request.

Apart from the request form, we do not ask for your name, email address, phone number or any account details.

3. Why we collect it

• To provide the Service: to process your files and return blank papers to you.
• To improve our service: we reserve the right to use all files we receive for the purpose of improving our service, including research, testing, quality evaluation and the development and training of our image-processing technology.
• To keep the Service secure and reliable, and to prevent misuse.

Providing files is voluntary, but without them we cannot provide the Service.

4. Output files

The blank papers we produce are processed in memory, sent directly to your device and are not stored on our servers. ZIP files are created on your own device.

5. How long we keep data

Original uploaded files and their details are kept for as long as reasonably necessary for the purposes above, including ongoing service improvement. We review stored files periodically and delete those no longer needed. Server logs are kept for a limited period for security purposes. Requests sent through our form are kept for as long as needed to handle them and to keep a record of how they were handled.

6. Who we share data with

We do not sell personal data. We may share data with service providers who host or support the Service on our behalf (for example our hosting provider), who are bound to keep it confidential and use it only for our purposes, and where required by law or by a court or regulator.

Our servers may be located outside Hong Kong, so your data may be stored or processed outside Hong Kong.

7. Security

Uploads are sent over an encrypted (HTTPS) connection. Stored files are kept on access-restricted servers and are accessible only to authorised personnel.

8. Children

The Service is for adults. Because worksheets may contain children’s personal data, we recommend covering or cropping out names, student numbers and school details before uploading.

9. Cookies and local storage

We do not use cookies, advertising or third-party tracking. Your browser stores your language choice and whether you accepted these terms, so you don’t need to choose again.

10. Your rights

Under the Personal Data (Privacy) Ordinance you may request access to, and correction of, your personal data. You may also ask us to delete files you uploaded. Because we do not collect account details, please include the reference shown on your results page and the approximate upload date so we can find your files. A reasonable fee may be charged for data access requests, as permitted by law.

To make a request, please use our contact and data request form.

11. Changes

We may update this statement from time to time; the version published on this page applies from its “last updated” date. If there is any inconsistency between the English and Chinese versions, the English version prevails.